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DELIVERY INFORMATION
Order Processing
All orders placed on sumosanitary.com are processed within 2-4 business days, excluding weekends and public holidays.
Once your order is confirmed, you will receive an order confirmation email followed by a shipping notification when your item is dispatched.
Local Delivery (Singapore)
Standard delivery within 2–5 business days
Delivery timelines are estimates and may vary due to courier operations, peak periods, or unforeseen circumstances
Orders are delivered to the address provided at checkout
SUMO is not responsible for delays caused by third-party logistics partners, incorrect addresses, or failed delivery attempts.
Delivery Condition
Upon delivery, customers are advised to inspect the parcel and product immediately. Any issues should be reported to our customer support team within 48 hours of receipt.
WARRANTY BY PRODUCT
Cover depends on the product.
| Product | Cover |
|---|---|
| SC.01-U and SC.01-V smart bidet seats | 3 years, onsite in the first year |
| KT-01 kitchen tap | 1 year on parts, 5 years on the cartridge |
| SVC-01 to SVC-10 vanity sets | 1 year |
| AV-01 angle valve | 1 year |
| BS-01 bidet spray set | 1 year |
| Kitchen sinks, all 12 | Replaced if you find a defect before installation |
The Kitchen Sink Replacement Promise
Check your sink when it arrives. If you find a defect any time before installation, don’t install it. Send SUMO your order number and a photo, and we’ll replace the sink.
We ask for the check first because a fault that appears after installation is physical damage.
What the Warranty Covers
On the smart bidet seats, kitchen tap, vanity sets, angle valve and bidet spray set, the warranty covers manufacturing defects under normal household use, including:
Internal component defects
Functional issues not caused by misuse
Performance faults arising from material or workmanship defects
If a defect is confirmed, SUMO will repair the product or replace the defective part or unit, at its discretion.
Transport Fees
Smart bidet seats: service is onsite in the first year, and an S$80 transport fee applies in years 2 and 3.
KT-01 kitchen tap: an S$80 transport fee applies after the first year.
Vanity sets, the AV-01 angle valve and the BS-01 bidet spray set: an S$80 transport fee applies once the 1-year warranty ends.
What Is Not Covered
The warranty does not cover issues resulting from:
Physical or accidental damage (e.g. drops, impact, cracks)
Improper installation or incorrect handling
Normal wear and tear
Misuse, abuse, or negligence
Modifications or repairs by unauthorised parties
Damage caused by external factors (fire, flooding, corrosion due to extreme conditions)
Cosmetic changes that do not affect product function are also not covered.
Warranty Claim Process
To make a claim:
Message SUMO on WhatsApp at +65 8988 1339 with your order number
Send clear photos or a video of the issue
We assess the claim and get back to you
Replacement parts or products may look slightly different if the design has been updated since you bought yours.
Important Notes
Proof of purchase is required for all warranty claims
Warranty applies only to products purchased from authorised SUMO channels
Warranty is non-transferable and applies to the original purchaser only
Need Help?
For delivery questions or warranty assistance, please contact:
SUMO Customer Care
WhatsApp or call: +65 8988 1339
Website: sumosanitary.com